Trouble-shooting
How to deal with projector screen distortion?
① Guide user to switch to the movie viewing mode, or highlight mode; ② Upgrade the system version; ③ If there is a color problem after the TV switches to the interface of the set-top box or external HDMI device, please check whether the TV and the set-top box are connected. Or, check whether there is a color problem in...
What should I do if it displays abnormal wireless screens?
The abnormality of wireless screen projection may be affected by the network, copyright, system, etc. The specific reasons are as follows: ① The projector and the mobile device are not on the same local area network. If the mobile phone is connected to mobile data, and the projector is connected to WiFi, the wireless screen cannot be achieved; ② The...
How do I deal with a blurred screen on the projector?
For blurred screen: switch to other pages, or run third-party software to see if the screen is still blurred. ① If a blurred screen also appears in other pages, it may be a hardware or driving problem, please refer to the following: -Restart the laser projector, -Update system; - Or reset; -Implement after-sales testing. ② If other pages are displayed...
How to deal with the bright point of the projection screen?
① It should be verified whether the user is available for all interfaces. If it is a certain interface or in a certain scenario, it may be related to the scene. ② If all interfaces are available, confirm the location and size, and guide users to replace the projection environment such as: mobile projection position, check whether the bad point...
What should I do if it displays abnormal wireless screens?
The abnormality of wireless screen projection may be affected by the network, copyright, system, etc. The specific reasons are as follows: ① The projector and the mobile device are not on the same local area network. If the mobile phone is connected to mobile data, and the projector is connected to WiFi, the wireless screen cannot be achieved; ② The...
What should I do if the system operation is stuck?
①First, determine under what circumstances the user is stuck, and provide guidance based on the user's operation situation. For example, if the user is stuck while watching an online video, you need to check for network problems. ② Update system: Guide the user to check whether the version of the system is the latest version, which can be judged according...
What should I do if the projector won't connect to the WIFI?
① Check whether the WiFi name has special characters, modify the router wifi name and password to English/digital type, and try to connect again. ② If this WIFI has been connected before, please check whether the wifi password is correct. Select the WIFI name, right click on remote control and select "ignore this network", then re-enter the password. ③ Check...